Calling all Students:  Looking to make a difference? 

Volunteer for Citizens Advice

Use your time at university to volunteer and show the world what a rounded, ambitious and exceptional person you are.  Enhance your CV and gain invaluable experiences.

A recent survey of the UK’s leading businesses found that 75% of employers prefer to recruit people with volunteering experience.  Volunteering provides the chance to:

    Contribute and make a real difference to your local community

    Build your CV

    Gain practical work based skills and experience

    Meet new people and make friends

Competition for jobs is fiercer and fiercer – stand out from the crowd

Volunteering can be flexible to suit individuals. Some students volunteer regularly for a few hours each week, others help out over the summer holidays. Last summer 4 law students trained to be telephone assessors and 2 used their customer service and IT skills to help out on reception and with administration. We are looking to recruit telephone assessors for our Stroud office and reception/admin workers for our Cotswold offices.

My Student Work Experience

"As an LLB student at Bournemouth University there are certain criteria that my placement has to satisfy in order to pass the year- these include dispute resolution skills, drafting documents, negotiation, case management and communication- I am five months into my twelve-month placement and I have already ticked these criteria off with great triumph. Additionally I set myself a series of personal goals, one of which being, to develop my confidence in communication- interacting with both colleagues and clients- and, specifically, to build upon my professional written communication as learnt in the Legal Skills course. Citizens Advice Cotswold District has provided an outstanding level of support and resources in order for me to achieve my goals and have gifted an experience that I will forever be grateful for.

The training programme has given me the opportunity to expand upon areas that I have previously enjoyed studying at University; for example, many aspects of the Consumer enquiry area coincide with terms and conditions learnt in Commercial  Law and Transactions and the Housing course touched on adverse possession learnt in Land Law. My work at Citizens Advice has also allowed me to develop interests in areas I now hope to study in my final year on the LLB course including Family Law and Employment Law- and I have been given the opportunity and resources to get a head start on some of the course content for next year.

The most surprising thing about working for Citizens Advice Cotswold District is how much my awareness has grown. I have developed a great interest in the laws surrounding gender violence and abuse, fuelled by the ASK (Domestic Abuse) training course offered along with listening to client experiences; the course has been a great influence on my dissertation title and Citizens Advice has a vast range of research material which will be beneficial in due course.

I would encourage Law students at any level to volunteer with Citizens Advice; I have been exposed to client care, interviewing and research skills, and both effective written and verbal communication. Citizens Advice has very much provided me with the opportunity to develop a wide range of skills which I can put in to practice both during my academic and professional careers."

Lucy, LLB (Hons) Law, Bournemouth University

We offer a free, flexible training programme which is a mixture of group sessions, self-guided learning and on the job training. Click here for further details of the telephone assessor programme.

Travel and out of pocket expenses will be paid.

Contact us to find out more or download an application form here.


Why volunteer for us?

    Join a dynamic, forward thinking organisation

    Work with a team that achieves amazing results

    Active role in supporting and strengthening your local community

    Boost your confidence with a new focus and sense of purpose

    Structured training with ongoing support

    Gain new skills and update existing ones

    Expenses paid for all reasonable travel costs

    Tea, coffee, cake and biscuits!

Benefits for the community

In 2016-17 our dedicated team of 197 volunteers and staff working in 12 locations across Stroud & Cotswold Districts helped us to

    Resolve 15,799 different problems for our clients

    Achieve overall income gain of £861,818 for households

    965 households were helped to manage £659,881 of debts

    807 people were helped with employment problems

    854 people and their families were helped with housing problems including threatened homelessness

    Have a positive impact on the health and wellbeing of our clients.

    The economic value of our volunteers was £709,262

We are a local service, working with local people for the benefit of the local community.

Join us today

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Volunteering Opportunities

Volunteering with Citizens Advice in the Stroud or Cotswold Districts means you will be part of a valued team and know that you are making a real difference in your community

Full training is given for these rewarding roles and all travel and out-of-pocket expenses will be paid.


We are recruiting Trainee Advisers for our next training programme which starts in April 2019. We offer free, flexible training which is a mixture of group sessions, self-guided learning and on the job training.  We are looking for people who can spare 8-10 hours per week for a minimum of 2 years and who are looking for an opportunity to take up new challenges.  This is an exciting and dynamic role that gives you the chance to develop the skills and knowledge required to empower clients to resolve problems.

We are holding an information session in January 2019.  To register or find out more please contact us using the link below.

Please contact us if you are interested.

You might prefer to undertake our Self-Guided Learning Programme where you work through the online modules in your own time over a period of 8 weeks.

Reception and Administration Volunteers

We are often also looking for people to provide Reception support in our Cirencester office, and Administration and Reception support in our Stroud and Dursley offices.

We occasionally require more volunteers to provide administrative support to our Money Advice specialists in Stroud. Tasks will include data processing, collating statistical information, dealing with correspondence and liaising with clients and creditors. If you have a good level of basis numeracy, good organisational and ICT skills and good interpersonal skills, we'd love to hear from you. There will be opportunities to train as a full Debt Advice Worker if you are interested, plus the chance to develop your skills and knowledge in all other areas of advice.


Do you love organising fundraising events or can you run fundraising campaigns on social media? If so, please get in touch.

For all the above roles, just download the application form here and send it back to us at the address shown at the bottom of the form, depending on whether you want to volunteer in Stroud or Cotswolds.


If you are more interested in the overall governance of the charity and have the ability to think strategically and see the bigger picture, consider becoming a Trustee. We're particularly looking for Trustees with knowledge of the Cotswolds communities and/or with expertise in PR or marketing. If you're interested in applying, download the Trustee application form here and the Trustee Skills Audit form here and return them to the address shown on the application form.

Whatever your skills or interests, if you'd like to get involved to support our work, then we'd love to hear from you and to discuss what you can do to help.