Our Campaigns

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One of the aims of the Citizens Advice Service is 'to improve the policies and practices that affect people’s lives' and this is what is known as 'research and campaigns work'. The stories our clients tell us provide a unique insight into the problems faced by people in the UK. We speak up about the policies and services that cause people problems.

By speaking-up for clients, raising real issues, contributing to public debate and influencing public and private sector organisations we aim to challenge and ultimately change unfair operations, rules and legislation.

Please browse our Campaigns; if you feel  an organisation or a system is not working well,  please let us know. Citizens Advice has had lots of success influencing policy and improving systems.For example, our evidence improved the bailliffs code of guidance, has influenced the prepayment options for fuel. If becoming involved in shaping local and national policy interests you, why not consider Volunteering.

Urgent call to mps to ask for the halt of Universal Credit rollout

The decision to speed up rollout of Universal Credit rollout in October 2017 is happening imminently.

Universal Credit full service is due to roll out to 50 Jobcentres, including Stroud,  in October and more in the following months, including in the Cotswolds in November.  The aim of Universal Credit - to simplify the benefit system - is right. But the way in which it is being implemented is already leaving thousands across the country without the means to make ends meet. We do not think this benefit is ready for an acceleration of rollout.

New analysis  from Citizens Advice shows that Universal Credit is pushing many people further into debt, and placing an even greater strain on public services. For a short briefing with more information about this click here

The Government's Work and Pensions Secretary, David Gauke, has recently acknowledged that 1 in 4 people are being left without enough money to live on for over 6 weeks. Despite this, they plan to dramatically speed up the roll-out in October, leaving tens of thousands more people - including your constituents - without an income for over 6 weeks.

We would like the Government to pause Universal Credit roll-out and fix these problems so that:

    No one is left waiting longer than 6 weeks for an income.

    Those who need it get a payment within 2 weeks, which they do not  need to pay back.

    People have access to a minimum standard of support to help them  adapt to Universal Credit, which is published. 

The government is planning to announce this accelerated roll-out at the end of September. We've asked our local MPs to urgently raise our concerns with the Secretary of State for Work and Pensions and ask him to pause the roll-out, in order to fix the problems. If you agree, please let your MP know as it will really help them to know they have the support of their constitutuents.

Published: Wed 20th September 2017 @ 15:50 - Back to campaigns...