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Citizens Advice Press Office

Ofgem must “hold its nerve” and deliver tougher price control, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement confirming its methodology for the next energy network price control.

Keeping customers in the driving seat vital to success of electric vehicle charging schemes says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, is calling for the electric vehicle and energy sector to put consumers at the heart of the design process as new methods for charging electric cars are developed.

£24 million Cadent fine “welcome news” for affected customers, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of a £24 million fine for gas distribution network company Cadent.

Ofgem must set “ambitious vision” for vulnerable energy customers

Citizens Advice is calling on Ofgem to use its forthcoming vulnerability strategy to set out how it will better support vulnerable energy customers who fall behind on their bills.