Stroud: 0808 800 0510 - Cotswold: 0808 800 0511

Citizens Adivce News feeds

Twitter

Facebook

Citizens Advice Press Office

Increasing numbers of small and newer energy suppliers delivering poor customer service

More small and newer energy suppliers are failing to meet decent standards of customer service, according to Citizens Advice’s latest energy star rating league table.

Brilliant Energy customers’ supply to continue as normal, but Ofgem must “urgently move forward” with supplier reforms, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to news that Brilliant Energy Supply Limited has ceased trading. Brilliant Energy also supplied customers of Northumbria Energy under a ‘white label’ arrangement.

Avro Energy’s failure to join DCC leaves it “unprepared” for SMETS2 rollout, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has welcomed Ofgem’s decision issue Avro Energy with a final order for breaching the requirement to become a Data Communications Company (DCC) user.

Rent-to-own cap a win for people paying over the odds, Citizens Advice says

The FCA’s announcement it will cap the cost of rent-to-own goods from 1 April 2019 will help the hundreds of thousands of people who use the high-interest agreements, Citizens Advice says.

People with a mental health problem can pay a premium of over £1000 every year

A lack of support means people with a mental health condition can pay between £1,100 to £1,550 a year more for essential services, new research from Citizens Advice shows.