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Citizens Advice Press Office

Failed energy suppliers cost consumers £255m since 2018, says Citizens Advice

Citizens Advice has responded to new Ofgem data on unpaid energy industry bills left behind by failed suppliers. Alongside this, the charity has released new analysis showing consumers are now facing a £255m bill following the collapse of these firms, which will be paid through higher energy bills of their own.

Parcel delivery companies must do more for disabled consumers, Citizens Advice says

As Black Friday and Cyber Monday deliveries start to arrive, Citizens Advice is calling on parcel companies to take action so they serve disabled consumers.

Citizens Advice says problems with parcels cost consumers at least £85 million a year

As many Black Friday and Cyber Monday deliveries arrive this week and Christmas shopping ramps up, Citizens Advice has found problems with parcels affect over half (59%) of those who shopped online in the past year.

Counter-productive council tax collection practices work for no one, says Citizens Advice

Households struggling to pay their council tax are being pushed into further debt as outdated regulations see councils resort to bailiffs to collect arrears, says Citizens Advice in new research published today.

Citizens Advice top tips for safe and savvy consumers on Black Friday

In the last year, Citizens Advice consumer service has dealt with almost half a million consumer-related issues like faulty washing machines, undelivered parcels and fake designer goods.