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Citizens Advice Press Office

New energy firms “should face greater scrutiny”, says Citizens Advice

Citizens Advice has responded to today’s announcement by Ofgem that it has opened an investigation into whether Iresa broke rules relating to the standards of conduct, billing, complaints handling, customer transfer blocking and customer service.

Mental health staff increasingly dealing with 'vicious cycle' of patients’ wider problems during clinical time

Citizens Advice has found 8 out of 10 mental health staff said that dealing with a patient’s practical issues left them with less clinical time to treat their mental health issues.

Energy customers “victims of a dysfunctional market”, says Citizens Advice

Citizens Advice has responded to the Business, Energy and Industrial Strategy (BEIS) Select Committee pre-legislative scrutiny of the draft Domestic Gas and Electricity (Tariff Cap) Bill.

Identifying vulnerable energy customers “essential for better consumer protection”, says Citizens Advice

Citizens Advice has responded to today’s announcement by the Department for Business, Energy and Industrial Strategy (BEIS) of a consultation on data sharing between energy companies and the Department for Work and Pensions to better identify energy customers who should be covered by the Ofgem’s safeguard tariff.

Energy UK vulnerability commission offers "real opportunity", says Citizens Advice

Citizens Advice has today welcomed the announcement by Energy UK of the launch of the Commission for Customers in Vulnerable Circumstances.