How Can We Help?
Telephone advice
0808 800 0510
0808 800 0511
Telephone Helpline is open to incoming calls:
Monday – Tuesday 10am to 4pm
Wednesday – Thursday 10am to 12.30pm
Outgoing advice calls:
Monday – Thursday 10am – 4pm
Note: On the second Wednesday of the month the telephone helpline will be open to incoming calls from 1pm – 4pm and closed for the morning.
Our call-handlers may signpost callers to a more appropriate organisation or give information and links which may resolve your queries. If you still need to speak to an adviser, we will schedule a call from an adviser to fully explore your query, and if further advice in-office or over the phone is then needed, it will be arranged at that time. For callers who have a vulnerability, such as English not being their first language, a hearing or sight impairment or even literacy issues, we can arrange the exploration to be conducted in person in one of our outreaches or offices. Please note in person appointments are in short supply.
Email advice
We are currently receiving a high volume of email enquiries and it is taking longer than usual to respond. We thank you for your patience and would like to reassure you that we will endeavour to respond to you within 10 working days.
We cannot deal with urgent enquiries by email. If your enquiry is urgent, please do not request email advice – call 0808 800 0510 or 0808 800 0511 (opening times are noted above).
ARE YOU ELIGIBLE FOR PENSION CREDIT?
You could be
– If you’re single with total weekly income under roughly £218 or…
– If you’re a couple, both of pension age, with weekly income under roughly £332…
If your income is slightly higher, you may still get pension credit, it depends on circumstances, so it’s worth checking.
- Pension Credit is worth £75/week on average.
It can mean extras such as free TV licence, council tax benefit, Housing Benefit, Warm Home Discount and the Winter Fuel Payment. - The last possible date to make a successful backdated Pension Credit claim to receive the Winter Fuel Payment is 21 December 2024.
You can check if you are eligible by
- Going online https://www.gov.uk/pension-credit-calculator
- Calling the Pension Service Helpline 0800 99 1234 (8am to 5pm, Monday to Friday)
- Or give us a call 0808 800 0510/0511 at Citizens Advice
You can claim online on the How to Claim page on GOV.UK or over the phone by calling 0800 99 1234 (Monday to Friday 8am to 6pm).
Interested in becoming part of the team?
Current Paid Roles
Current Volunteer Roles
Make a difference in your local community – become a volunteer with Citizens Advice
We are currently looking for Admin & Triage Volunteers to join our team.
You must be computer literate, but we provide full training for the role.
You’ll be a friendly face, greeting callers at the door of our Stroud office, Cirencester office or our Dursley outreach at the library. You will triage callers without an appointment – identifying emergencies and signposting to other agencies when appropriate.
Alongside this you will carry out a range of administrative tasks supporting our frontline advisers, like communicating with clients over telephone or email, and handling inward and outbound post.
You will also be trained once you are familiar with the tasks above to answer our freephone helpline to clients (this does not involve giving advice).
We ask that you can regularly volunteer 6-8 hours per week with us and can commit to a period of at least 6 months.
To find out more and apply, visit: https://www.citizensadvice-stroudandcotswold.org.uk/volunteering/
Or email us at: info@ca-scd.org.uk
Find Us
We are the local Citizens Advice for the Stroud and Cotswold districts with offices in both Stroud and Cirencester and outreaches in local towns across both districts. We are finding more ways to reach out to people within our community.
Details on where we are and when we are open can be found on our Find Us page.
Our Services
We provide a range of services for particular specialist issues such as help with preparing for Employment tribunals, Debt options, and Benefit appeals.
Our Story
We have been has been serving our community for over 80 years. We provide free, independent and confidential advice across the Stroud and Cotswold districts.
Fundraising News
We recently held fundraising events in Stroud and Cirencester…Read More…
Citizens Advice Stroud and Cotswold Districts welcome feedback and we have a complaint handling procedure to deal with any concerns. Please email info@ca-scd.org.uk to request a copy of the complaints leaflet to be either posted or emailed to you.