Stroud: 0808 800 0510 - Cotswold: 0808 800 0511
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Coronavirus – we’re here to help

Your local Citizens Advice is here for you. Our Helpline provides support and expert advice on anything from dealing with a break-up, sorting out work problems, to checking your benefit entitlements. These are just a few things we can help with. You can find more about what we have been up to in the past few weeks in our article 'Your local Citizens Advice is still here for you'.

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Call us: Our friendly advisers will talk through your options. The helpline numbers are 0808 800 0510 and 0808 800 0511 and we are here Monday to Friday 10am to 4pm (calls are free from landlines and most mobiles).

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Email us: Our advisers are on hand to pick up your emails and either call or email you. Visit our online email page - and complete a short online form giving us a few sentences about your problem and how we can contact you.

We may not be able to meet you face-to-face at the moment, but we are all here to help you and are waiting for your calls and emails.

COVID-19 Notice

Following national guidance, Citizens Advice Stroud & Cotswold Districts has had to make the difficult decision to close to members of the public.

We are following official advice to minimise the risk of coronavirus (COVID-19) infection to our clients, volunteers and staff. If you need our support, please contact us by telephone or email. If you need urgent advice out of our office hours, you can contact an adviser through our national phone service, Adviceline: 03444 111 444.

Below are just some of the topics you can find on the Citizens Advice website:

Coronavirus - check what benefits you can get

Check what benefits you can get if your work has been affected by coronavirus (COVID-19). You might be able to get extra money if you’re sick, self-isolating or if you’re earning less.

If you can’t pay your bills because of coronavirus
Check what help you can get if you can’t afford to pay bills like council tax and energy because of coronavirus (COVID-19). Also find out when you can get a payment holiday for bills like mortgages and tax debt.

Check if your redundancy is fair

You might be told you’re at risk of redundancy if your employer has one or more jobs they can’t afford or no longer need. Your employer has a lot of freedom to choose who they make redundant, but there are still rules they have to follow.

Coronavirus - if you have problems with your rented home

Check what to do if you’re struggling to pay your rent or are worried about being evicted because of coronavirus. Also what to do if you’re living in shared accommodation and are worried about your health.

Your Local Citizens Advice

We are a local charity which operates under the names of Citizens Advice Stroud District and Citizens Advice Cotswold District.

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We provide free, independent, impartial and confidential advice across the Stroud and Cotswold districts of Gloucestershire and we work to empower and enable people to use that advice to solve their problems, whatever they may be.

We influence the development of social policies and services, both locally and nationally.

* Free from land lines, pay phones and most mobiles

STROUD DISTRICT - 0808 800 0510

COTSWOLD DISTRICT - 0808 800 0511

Getting Advice

Our team of highly-trained volunteers and experienced specialist case workers provide a full range of advice services which you can access in whatever way suits you best: