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To improve our service to clients and referring agents, we have moved to Citizens Advice Inward Referral Tool.

The tool will save you and your team admin time; it promotes inclusion for digitally excluded people and improves outcomes. It is safe and secure, easy to set up and use.

For information on the Inward Referral Tool pack (FAQs & Data Sharing Agreement) please contact: using the subject heading Inward Referral Tool Pack.

From 1 September 2023, this will be the only way we accept referrals into our service.