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Get Help

Citizens Advice give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. Find help and get in touch in the way that works for you.

Self Help

Telephone Advice Lines

Phone 0808 800 0510

Phone 0808 800 0511

Calls are free from landlines and mobile phones. Calls will not appear on your itemised telephone bill.

Telephone Helpline is open to incoming calls:

Monday – Tuesday 10am to 4pm

Wednesday – Thursday  10am to 12.30pm

Outgoing advice calls:

Monday – Thursday 10am – 4pm

Note: On the second Wednesday of the month the telephone helpline will be open to incoming calls from 1pm – 4pm and closed for the morning.


Email Advice

Use our online form for advice and Information via email.

Complete Email Form

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Talking to an Adviser

We are offering a limited number of appointments in some of our offices and outreaches. These are currently open to those who would benefit from seeing one of our advisers in person.

If you need some advice, please call us and if we think you need an appointment, we will arrange it for you.

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Benefit Calculators

Depending on your situation, you can use the Turn2us, Entitledto and Policy in Practice benefit calculators to check which benefits you can get.

Entitled To – Benefit Calculator

We provide a reliable estimate of benefit entitlements based on our in-depth knowledge of the UK’s social security system.

Turn2us – Benefit Calculator

Use our free and confidential Benefits
Calculator to find out what benefits you are
entitled to claim.

If you’re under 18, only the Policy in Practice calculator will work for you.

Energy Tips

If you’re struggling to pay your gas or electricity bills there are things you can do. Read more…

Are you struggling to pay the bills?